Welcome
to Our Policies
At MD Agencies, we are committed to providing our customers with the highest quality natural skin care products. As part of this commitment, we have put in place several policies to ensure customer satisfaction and safety.
Cancellation Policy
Cancellation of Unpaid Orders:
All unpaid orders can be canceled at any time.
Time-sensitive Cancellations:
Orders placed after 2 pm can be canceled before 3 pm on the next day.
Orders placed before 2 pm can be canceled before 3 pm of the same day.
Non-Cancellable Orders:
Orders in the "dispatched" status cannot be canceled.
Handling and Processing Charges:
All canceled orders will be subject to a standard 5% handling and processing charge.
Cancellation Contact Information:
For cancellation of orders, please contact our cancellation team via email at sales@madhupushpam.com.
Our cancellation team is available seven days a week from 10:00 am to 7:00 pm.
Damaged Products:
Report any leakage or damage within 12 hours of delivery via email to customercare@madhupushpam.com.
Exchange Process:
Provide details including Order Number, Invoice Number, complaint details, and supporting images or videos.
Allow 15 working days for processing exchange requests from the return date.
Reporting Damages:
Include batch details and clear images or videos of damaged, broken, or missing products.
Images of mono-carton and outer packaging required.
Complaint Resolution:
Our team will address the complaint within 5 working days.
If approved, an authorization number will be provided for exchange, and a reverse pick-up arranged.
Return Packaging:
Products for exchange must be returned in original packaging with the original receipt.
Include a document with dispatch address, customer details, order number, and package contents.
Warehouse Processing:
Exchange orders processed within 24 hours upon receiving the package.
Refund Process:
Refunds for approved requests reflect in the account within 15 working days.
Confirmation email sent upon completion.
Gift Boxes Exclusion:
Orders for Gift boxes are not eligible for exchange or refund.
Post-Delivery Damage:
Not responsible for damage after delivery.
Return and Refund Policy
Shipping and Delivery Policy
Dispatch Location:
Purchases are shipped from our warehouse in Pune, Maharashtra, by courier.
Delivery Schedule:
Deliveries between 10:00 AM – 6:00 PM, Monday – Saturday, excluding public holidays.
Signature required upon delivery. Alternative recipients accepted, but the brand isn't responsible for goods signed by others.
OTP for Delivery:
Certain courier partners may require an OTP for delivery, sent to the provided number at the time of order placement.
Post-Delivery Responsibility:
MD Agencies is not responsible for damage after delivery.
Report shortages or damages to customer service within 12 hours of delivery.
Shipping and Handling Charges:
Rates vary based on product, packaging, size, volume, and other considerations. Displayed at checkout.
Export and Customs Compliance:
Brand responsible for complying with export and customs laws at the shipping location.
Consignee responsible for import and customs laws at the destination.
International Orders:
Brand fulfills international orders, but consignee responsible for clearance in the destination country.
Consignee bears GST, Customs Duty, Import Duty, VAT, and other applicable taxes.
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Non-Cleared Customs Orders:
In the event of non-clearance by customs, brand may consider a refund after deducting shipping and return duty charges.
Legal Compliance:
Customers must ensure their order complies with and is permissible under the laws of their country.
Introduction:
Madhupushpam is committed to protecting the privacy of its users. This policy outlines how we collect, use, and safeguard your personal information.
Information We Collect:
We collect personal information such as name, address, email, and phone number during the ordering process.
Purpose of Data Collection:
Collected information is used for order processing, delivery, and to enhance our services.
With user consent, personal information may be used for marketing purposes.
Information Sharing:
Madhupushpam does not sell, trade, or rent user information to third parties.
Trusted third parties may receive information for specific services, like delivery partners.
Cookies and Tracking:
We use cookies to improve user experience. Users can manage cookie preferences in their browsers.
Data Security:
Industry-standard security measures are implemented to protect user data from unauthorized access or disclosure.
Third-Party Links:
Madhupushpam's website may include links to third-party sites. We are not responsible for their privacy practices.
Legal Compliance:
We adhere to applicable data protection laws and regulations.
User Rights:
Users have the right to access, correct, or delete their personal information. Contact us for assistance.
Changes to Privacy Policy:
Madhupushpam may update its privacy policy.
Contact Information:
For privacy-related concerns, contact us at customercare@madhupushpam.com.
Effective Date:
This privacy policy is effective as of 1st October, 2023.
Privacy Policy
Terms and Conditions
Introduction:
Madhupushpam is a natural skincare product sold through the ecommerce website operated by MD Agencies, a proprietary firm registered in Pune, Maharashtra, India.
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Acceptance of Terms:
By accessing and using the Madhupushpam website, you agree to comply with and be bound by these terms and conditions.
Orders and Payments:
Orders can be placed online through the website.
Payment details, including credit card information, are securely processed through trusted payment gateways.
Product Information:
Product images and descriptions on the website are for informational purposes.
Actual product packaging may vary.
Pricing:
Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes.
Madhupushpam reserves the right to change prices without prior notice.
Order Confirmation:
Order confirmation is sent to the provided email address upon successful payment.
Shipping and Delivery:
Refer to the Shipping and Delivery Policy for detailed information.
Returns and Exchanges:
Refer to the Exchange and Refund Policy for detailed information.
Intellectual Property:
The Madhupushpam website and its contents, including images and logos, are the property of MD Agencies and are protected by intellectual property laws.
User Accounts:
Users are responsible for maintaining the confidentiality of their account information.
MD Agencies reserves the right to terminate accounts for any reason.
Privacy Policy:
Refer to the Privacy Policy for detailed information on how personal information is collected and used.
Limitation of Liability:
Madhupushpam and MD Agencies are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the website.
Governing Law:
These terms and conditions are governed by the laws of India.
Contact Information:
For any inquiries or concerns, contact us at customercare@madhupushpam.com or call 9209186127.
Company Details:
MD Agencies
Proprietorship registered in Pune, Maharashtra, India
GST: 27AJTPD5077G1ZB
MSME Registration:
MD Agencies is MSME registered.
Modification of Terms:
Madhupushpam reserves the right to modify these terms and conditions at any time.
Effective Date:
These terms and conditions are effective as of 1st October, 2023.